• How Gaifong works

    New to the community? Read these pointers

    Listing an item

    1. Download our iOS or Android app for free
       
    2. Sign up with email or Facebook (over 20,000 have done so!)
       
    3. In the App, tap on the "Camera" button to snap photos of items in your or office. You pick the price
       
    4. Once people see your listing, they will be able to send a booking request
       
    5. If the dates are ok, tap "accept" and a private chat will be set up for you to arrange meet-up time and place
       
    6. A small community rule: renters should pick-up the item at a location convenient to the Owner – not the other way round!
       
    7. There's no need to collect cash when you meet: the rental fee and security deposit is already taken care of for you! you will receive the rental payment automatically, 1 day after the rental start date
       
    8. The item is returned, and you leave a review for the Renter. Rental process complete!

    Booking an item

    1. Download our iOS or Android app for free
       
    2. Sign up with email or Facebook (over 20,000 have done so!)
       
    3. In the App, type in your search keywords to find the desired item, and send a booking request
       
    4. Once people see your listing, they will be able to send a booking request
       
    5. Owners typically respond within a day. Send multiple requests to different owners to increase your chance of receiving a prompt reply (you can cancel afterwards, up to 24 hrs before start date)
       
    6. A small community rule: offer to pick-up the item at a location convenient to the Owner – not the other way round!
       
    7. There's no need to pay in cash when you meet: everything is paid electronically on Gaifong. This makes it safe for both parties (for example, it ensures the Owner will not run away with your Security Deposit)
       
    8. The item is returned, and you leave a review for the Owner. Rental process complete!
  • About payments on Gaifong

    All payments on Gaifong are done electronically, much like you would when you book an air ticket or shop online. All sensitive information is handled by Stripe, a secure, PCI-Level 1 (higher rating) payments processing system. Your information never reaches Gaifong's servers, so even if we are hacked (touch wood!), your information is safe.

    On the owner-side, you can choose to receive payments in a multiple number of ways, including PayPal, PayMe, or automatic bank transfer. Rental payments are paid out one day after the rental start date.

    A HK$2,000 Owner Guarantee

    As an Owner, the worst-case scenario is that the Renter steals and runs away with your item, or if there is severe damage. Aside from claiming damages from the Security Deposit, when you rent your item through Gaifong, you will also automatically qualify for a HK$2,000 compensation amount, in addition to the Security Deposit. Such cases are extremely rare, but it's always good to know there's something to fall back to! As Gaifong grows in scale, this Guarantee amount will also likely increase.